Block SPAM/Nuisance Number

Creation date: 6/22/2023 12:59 PM Updated: 6/27/2023 11:26 AM block number call rule phone routing list spam

This article describes how to "block" a specific "SPAM" or nuisance number from ringing at your extension by setting up a Routing List, Contact and Call Rule for the number. This applies only to the Norman locations.

Create A SPAM Call Routing List

If not installed, have Vertical Wave Viewpoint installed on your pc
Open Wave Viewpoint and login
Select New>>Routing List>>Routing List Editor
Name it, SPAM
Click on Step 1 and select Edit Action and change from "Call Primary Device.." to "Play greeting" and select OK
Select the "If not answered or busy tab" and uncheck Play greeting and under Final action select Hang Up and select OK

Create A SPAM Contact for the Nuisance Number

Select Contacts
Select New>>Contact
Input a Name (like SPAM)
Select Edit
Type in the nuisance number including area code using no spaces or special characters (e.g. 4051111234) add SPAM as a description and select OK twice

Create A SPAM Rule

Select Tools>>Call Rules
Select New Rule
Under Step 1 put a check mark next to from people or group
Under Step 2 click on people or group
Under This Call Rule will apply to select "the selected Contact"
Select the SPAM contact entry and select OK>>Next
Put a check mark next to follow specified Routing List
Under Step 2 select the link "specified"
Under Use This Routing List select SPAM and select Next
Input a name for the Call Rule (like SPAM and the phone number) and select Finish>>Close
Staff can right click future spam calls in their history and associate more numbers with the SPAM contact.