PLS Helpdesk - Knowledge base

Maker 6

↑↓ Bambu Lab Filament Selection Guide
Updated: Wednesday, April 16, 2025 3d printer filament guide bambu
↑↓ Prusa Mini+ - Troubleshooting Layer/Axis Shift
Updated: Wednesday, September 18, 2024 prusa 3d printer prusa mini+ 3d printing errors shift axis shift adehsion
↑↓ Prusa Mini+ - General Print Quality Issue Troubleshooting
Updated: Wednesday, September 18, 2024 prusa 3d printer prusa mini+ filament 3d printing errors prusa troubleshooting nozzle 3d print quality
↑↓ How to Use Multiple Colors when 3D Printing
Updated: Monday, September 9, 2024 prusa 3d 3d printer prusa slicer multitool prusa xl colors multiple colors choose color
↑↓ Adding Multitool 3d Printer Profile to Prusa Slicer
Updated: Monday, September 9, 2024 prusa 3d 3d printer prusa slicer slicer multihead multitool original xl
↑↓ Sawgrass SG1000 discolored lines when printing.
Updated: Monday, September 9, 2024 printing sublimation sawgrass maker maker lab heat press sg1000 sg500 head cleaning nozzle check

Envisionware 1

↑↓ Hublet - No Tablets Available
Friday, August 9, 2024 hublet hublet error no tablets available

Kiosks and Digital Signage 2

↑↓ Click Share Norman Central Information
Updated: Friday, June 5, 2020 clickshare devices norman central library
↑↓ 2019 AV system settings access and login information
Thursday, April 11, 2019 av sound system meeting room

IT Support 5

↑↓ Sonicwall Mobile Connect VPN Client on Surface Laptops (Windows 11 ARM)
Updated: Thursday, October 3, 2024 vpn sonicwall window 11 arm arm mobile surface
↑↓ VPN Connection and Remote Access
Tuesday, October 1, 2024 vpn sonicwall remote desktop
↑↓ PLS Phishing Tests and Training
Updated: Friday, August 16, 2024 outlook email phishing knowbe4 cybersecurity training new staff
↑↓ Connect an iOS device to ClickShare in Lowry Board Room – Norman Central
Thursday, September 21, 2023 clickshare devices barco lowry room
↑↓ Book Locker - Powering On/Restarting Main PC
Tuesday, July 18, 2023 book locker

Great Plains (Accounting Software) 1

↑↓ Great Plains Resolution Fix
Updated: Thursday, November 4, 2021 great plains remote display for great plains for remote access

Copiers & Faxes 4

↑↓ Releasing Held Prints (Ricoh - Copier)
Wednesday, January 29, 2025 release fiery ricoh held
↑↓ Releasing Held Prints (Ricoh - Web)
Updated: Wednesday, January 29, 2025 release fiery ricoh held
↑↓ Digital Faxing Instructions
Monday, March 4, 2024 fax
↑↓ Copier Reset from Error Code HN-00
Friday, February 12, 2021 hn-00 error hn-00 copier error code reset

Deployment 2

↑↓ Cyberpower UPS
Friday, March 15, 2024
↑↓ Sonicwall Mobile Client Paramenters
Updated: Tuesday, September 24, 2019

LPT One (Public Printing) 2

↑↓ Print Release Error - The Job Failed to Print When Sent to Printer
Friday, April 25, 2025
↑↓ Two-sided Copies vs Prints
Monday, March 10, 2025 printing two sided copies

Miscellaneous 4

↑↓ Technology Organizational Chart
Wednesday, September 11, 2024
↑↓ Information station information
Monday, October 9, 2023
↑↓ Lifecycle of Communico Events in Workflows & Discovery Tools (Enterprise, PLS Connects)
Monday, August 22, 2022 communico communico life cycle
↑↓ Who to contact
Updated: Tuesday, May 26, 2020 contact it staff

Movie Box 5

↑↓ ILS Movie Box Drop Zone Processing and Inventory Consolidation
Friday, January 24, 2025 movie box ils drop zone ils movie box
↑↓ Weeding the Movie Box Collection - ILS Movie Box
Updated: Thursday, November 21, 2024 movie box weeding ils movie box new movie box
↑↓ Adding New Movies - ILS Movie Box
Updated: Wednesday, January 17, 2024 movie box ils drop zone adding new movies process new movies
↑↓ Clearing the Dump Zone (ILS Movie Box)
Wednesday, January 17, 2024 movie box dump zone movie box error ils
↑↓ ILS Movie Box - Powering On/Restarting
Updated: Wednesday, January 17, 2024 movie box restart power on power off ils

Office 365 and Teams 7

↑↓ Checking in files in Sharepoint for users that are unavailable
Monday, June 9, 2025 sharepoint the exchange team site teamsite teams checked out check in
↑↓ Outlook 365 Email Security
Updated: Thursday, August 8, 2024 outlook external email tag label phishing pab knowbe4
↑↓ Email Signature
Updated: Thursday, March 2, 2023 signature mail outlook
↑↓ Add Onedrive, Teams, Sharepoint libraries to your Onedrive
Updated: Tuesday, August 8, 2023
↑↓ Stop Syncing OneDrive Folder
Updated: Wednesday, February 16, 2022 one drive sync onedrive
↑↓ Sync Teams file tab with Windows 10
Updated: Friday, July 19, 2019
↑↓ Office 365 Apps Cheat Sheet
Updated: Thursday, February 10, 2022

Phone Systems 12

↑↓ Creating Routing Lists New Updated
Updated: Friday, October 3, 2025 viewpoint routing list
↑↓ Setting up Call Rules New Updated
Updated: Friday, October 3, 2025 viewpoint call rules
↑↓ Wave ViewPoint: Login and Setup Updated
Updated: Monday, October 6, 2025 viewpoint
↑↓ Check Voicemail Messages on Computer New Updated
Updated: Wednesday, October 1, 2025 viewpoint voicemail
↑↓ Dialing into Voicemail New Updated
Updated: Wednesday, October 1, 2025 phones voicemail
↑↓ Forward Voicemail to Email Updated
Updated: Wednesday, October 1, 2025 viewpoint voicemail forwarding
↑↓ Setting up Call Forwarding Updated
Updated: Wednesday, October 1, 2025 call forwarding viewpoint phone
↑↓ Block SPAM/Nuisance Number Updated
Updated: Wednesday, October 1, 2025 viewpoint block number
↑↓ Wave Viewpoint: NOR Security Cell Phone Routing List/Status setup
Updated: Thursday, September 25, 2025 viewpoint wave security routing
↑↓ Wave Viewpoint: Change Number of Rings Before Voicemail
Updated: Thursday, September 25, 2025 viewpoint wave phone telephone voicemail rings
↑↓ Shawnee Holiday Auto Attendant Message Configuration
Updated: Monday, September 8, 2025 shawnee phones holiday message attendant vyve business services after hours holiday schedule
↑↓ Viewpoint Phone Software Configuration and Login
Friday, January 14, 2022

PC Reservation 1

↑↓ Guest pass is missing barcode
Updated: Tuesday, June 27, 2023 barcode guest pass

Public Computers 5

↑↓ Laptops Anytime Light Admin
Tuesday, March 18, 2025 laptops anytime anytime laptops
↑↓ Turn off High Contrast for Allpub
Updated: Monday, July 5, 2021 high contrast sticky keys narrator dark mode black windows ease of access
↑↓ Assisting Patrons on Public Computers Using Remote Desktop
Wednesday, December 2, 2020 helping patrons on public computers remote desktop public public desktop remote assistance public computers remote assistance
↑↓ Monitor and Computer Cleaning
Wednesday, July 15, 2020 cleaning of monitors cleaning computers cleaning display monitors cleaning
↑↓ Cleaning the LCD Screens on Computers or Monitors
Monday, June 15, 2020 cleaning computer screens screen cleaning

Security 2

↑↓ Protect Your Data - Private Browsing
Updated: Tuesday, March 4, 2025 cybersecurity privacy incognito inprivate private window security data browser
↑↓ Phishing and Phone Scams
Updated: Tuesday, July 16, 2024

Self Check 2

↑↓ X11 Cable Labeling Guide
Thursday, July 20, 2023 x11
↑↓ X-11 Express Check Returning Customer Money after Paying a fine.
Thursday, March 4, 2021 x-11 returning money x-11 giving back money x-11 firmware upgrade x-11 empty coin tubes

Sorters 1

↑↓ Sorter Not Making Click Noise when holding the yellow reset button for 10 seconds.
Monday, August 22, 2022 sorter not testing rollers when pushing yellow reset switch not clicking reset button not clicking

Knowledge base

Facilities or Vehicles

Vehicles 1

Circulation

Workflows 13

Technology

Maker 6

Envisionware 1

Kiosks and Digital Signage 2

IT Support 5

Great Plains (Accounting Software) 1

Copiers & Faxes 4

Deployment 2

LPT One (Public Printing) 2

Miscellaneous 4

Movie Box 5

Office 365 and Teams 7

Phone Systems 12

PC Reservation 1

Public Computers 5

Security 2

Self Check 2

Sorters 1

Ideas forum

1

Return Library Connect Booking Management filter settings to a default state upon account logout.