Knowledge base
Branch Specific
Admin/PLS
1
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Great Plains Resolution Fix
Updated: Thursday, November 4, 2021 great plains remote display for great plains for remote access
NOR
1
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Click Share Norman Central Information
Updated
Updated: Wednesday, October 15, 2025
SHA
1
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2019 AV system settings access and login information
Updated
Updated: Wednesday, October 15, 2025 av sound system meeting room
Maker Equipment
Bambu 3D Printers
1
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Bambu Lab Filament Selection Guide
Updated
Updated: Wednesday, October 15, 2025 3d printer filament guide bambu
Prusa 3D Printers
4
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Prusa Mini+ - Troubleshooting Layer/Axis Shift
Updated
Updated: Wednesday, October 15, 2025 prusa 3d printer prusa mini+ 3d printing errors shift axis shift adehsion
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Prusa Mini+ - General Print Quality Issue Troubleshooting
Updated
Updated: Wednesday, October 15, 2025 prusa 3d printer prusa mini+ filament 3d printing errors prusa troubleshooting nozzle 3d print quality
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Using Multiple Colors
Updated
Updated: Wednesday, October 15, 2025 prusa prusa slicer colors multiple colors
Sublimation Printer
1
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Sawgrass SG1000 discolored lines when printing.
Updated
Updated: Wednesday, October 15, 2025 sublimation sawgrass maker maker lab heat press sg1000 sg500
Self-Service Technology
Laptops Anytime
1
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Laptops Anytime Light Admin
Updated
Updated: Wednesday, October 15, 2025
Hublet
1
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Hublet - No Tablets Available
Updated
Updated: Wednesday, October 15, 2025 hublet hublet error no tablets available
Self Checkout
1
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X11 Cable Labeling Guide
Updated
Updated: Wednesday, October 15, 2025 reference
Public Computers
3
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Changing Ease of Access Settings
Updated
Updated: Wednesday, October 15, 2025
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Assisting Patrons with Remote Desktop
Updated
Updated: Wednesday, October 15, 2025 how-to
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Cleaning Laptop or Desktop Displays
Updated
Updated: Wednesday, October 15, 2025 reference
Movie Box
5
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ILS Movie Box Drop Zone Processing and Inventory Consolidation
Updated
Updated: Wednesday, October 15, 2025 movie box ils drop zone ils movie box
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Weeding the Movie Box Collection - ILS Movie Box
Updated: Thursday, November 21, 2024 movie box weeding ils movie box new movie box
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Adding New Movies - ILS Movie Box
Updated: Wednesday, January 17, 2024 movie box ils drop zone adding new movies process new movies
Circulation Hardware
Sorter
1
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Sorter Not Making Click Noise when holding the yellow reset button for 10 seconds.
Updated
Updated: Wednesday, October 15, 2025 troubleshooting
Envisionware Software
PC Reservation
1
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Guest pass is missing barcode
Updated
Updated: Wednesday, October 15, 2025 troubleshooting
Networking
VPN & Remote Access
1
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Sonicwall Mobile Client Paramenters
Updated
Updated: Wednesday, October 15, 2025
Circulation
Workflows
13
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How to connect to WorkFlows using a hotspot
Updated: Wednesday, August 14, 2024 hotspot workflows
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Change Workflows Receipt Margin
Thursday, May 16, 2024 receipt workflows
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Workflows - Report Formatting Issues and Setting Default Programs for Workflows Reports
Wednesday, February 21, 2024 workflows reports report formatting default program
Technology
IT Support
5
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↑↓
Sonicwall Mobile Connect VPN Client on Surface Laptops (Windows 11 ARM)
Updated: Thursday, October 3, 2024 vpn sonicwall window 11 arm arm mobile surface
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VPN Connection and Remote Access
Tuesday, October 1, 2024 vpn sonicwall remote desktop
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PLS Phishing Tests and Training
Updated: Friday, August 16, 2024 outlook email phishing knowbe4 cybersecurity training new staff
Copiers & Faxes
4
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Releasing Held Prints (Ricoh - Copier)
Wednesday, January 29, 2025 release fiery ricoh held
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Releasing Held Prints (Ricoh - Web)
Updated: Wednesday, January 29, 2025 release fiery ricoh held
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Digital Faxing Instructions
Monday, March 4, 2024 fax
Deployment
1
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Cyberpower UPS
Friday, March 15, 2024
LPT One (Public Printing)
2
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Print Release Error - The Job Failed to Print When Sent to Printer
Friday, April 25, 2025
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Two-sided Copies vs Prints
Monday, March 10, 2025 printing two sided copies
Miscellaneous
4
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Technology Organizational Chart
Wednesday, September 11, 2024
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Information station information
Monday, October 9, 2023
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Lifecycle of Communico Events in Workflows & Discovery Tools (Enterprise, PLS Connects)
Monday, August 22, 2022 communico communico life cycle
Office 365 and Teams
7
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Checking in files in Sharepoint for users that are unavailable
Monday, June 9, 2025 sharepoint the exchange team site teamsite teams checked out check in
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Outlook 365 Email Security
Updated: Thursday, August 8, 2024 outlook external email tag label phishing pab knowbe4
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Email Signature
Updated: Thursday, March 2, 2023 signature mail outlook
Phone Systems
12
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Creating Routing Lists
New
Updated
Updated: Friday, October 3, 2025 viewpoint routing list
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Setting up Call Rules
Updated
Updated: Friday, October 3, 2025 viewpoint call rules
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↑↓
Wave ViewPoint: Login and Setup
Updated
Updated: Monday, October 6, 2025 viewpoint
Security
2
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Protect Your Data - Private Browsing
Updated: Tuesday, March 4, 2025 cybersecurity privacy incognito inprivate private window security data browser
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Phishing and Phone Scams
Updated: Tuesday, July 16, 2024