Wave ViewPoint: Login and Setup
Why Use Wave ViewPoint?
Wave ViewPoint is the desktop software that connects you to our Wave phone system. Even if you always use the handset on your desk, having ViewPoint open makes your phone easier to manage. You can:
- See incoming calls on your computer screen.
- Place calls by typing names or numbers instead of manual dialing.
- Call back missed numbers directly from your call history.
- Check and manage voicemail from your PC.
- Update your status (available, away, do not disturb).
If you prefer, you can also use a headset with the ViewPoint Desktop Softphone to make and receive calls directly on your computer.
Reminder: Wave phones are account-based, not just phone or number based. Your account holds your extension, voicemail, and call settings, and can connect to a desk phone, softphone, or even a remote number.
Logging In
**Remote user must log into the Global VPN Client before connecting**
When you launch Wave ViewPoint, you’ll see the login window.
Login Details
- User name – Enter your first and last name (including spaces).
- This account name is set on the Wave server. If your name doesn’t work or has changed (for example, after a name change), contact Technology for the correct login format
- Password – Enter your PIN.
- This is typically 4 or 5 digits and is the PIN for your Wave account, not the desk phone itself
- If you don’t know your PIN, contact your branch/department Computer Technician to have it re-set
- Automatically log on as this user – Check this to log in automatically next time.
Phone Settings
The following windows asks which station you'd like to connect to Wave Viewpoint
- Default station ID (recommended) – Uses the desk phone extension assigned to your account on the Wave server. Typically, this is your desk phone.
- Station ID – Manually enter an extension number if not using the default.
- Remote number – Connect to an outside phone number (e.g., your cell).
- Selecting this allows you to receive calls made to your number on an outside device. You can also make calls on behalf of your work number, but only by dialing from ViewPoint. Calls you place directly from your cell (without using ViewPoint) will still show your personal number.
- ViewPoint Desktop softphone – Use a headset and your PC as your phone.
- None – Logs you in without enabling call features.
- Also set as Primary Device
- The Primary Device tells the server:
- Which device should ring (and be treated as your main phone).
- Which device should be used for outbound calls you place from ViewPoint.
- Which device is treated as “you” for features like presence, call control, and voicemail access.
- At your desk? Default Station should usually be your Primary.
- Remote or mobile? Switch Primary to Softphone (to take calls on your computer) or Remote Number (cell).
- Sitting at another workstation? Enter that phone’s Station ID and set it as Primary so you can answer calls at that desk.
Server Settings
- Language – Default is English.
- Server – Enter the correct server for your branch:
- Norman Central → WAVENOR
- Norman East → WAVENOE
- Norman West / Administration → WAVENOW
Remote workers: Log into the Global VPN Client before connecting.
Troubleshooting
- Verify the Server matches your branch.
- Make sure you’re connected to the VPN if working remotely.
- Contact IT if login continues to fail.