Dialing into Voicemail

In addition to using Wave ViewPoint on your computer, you can check voicemail directly by dialing into the voicemail server from any Wave-connected desktop phone. This method can be helpful if you are away from your computer, though it is less convenient than the visual interface in Wave ViewPoint.
See: Wave Viewpoint: Check Voicemail Messages for the computer-based method.

Dialing In

1. Pick up any Wave-connected desktop phone.

2. Dial 9.

3. Enter the extension you want to check, then press #.

4. Enter your voicemail PIN, then press #.

   • This is the same PIN you use to log in to Wave ViewPoint.

   • If you don’t know your PIN, contact the Technology team for a reset.

Voicemail Main Menu

After logging in, the system will tell you how many messages you have.
You will then hear the main menu options:

• 1 – Listen to messages

• 3 – Send a message

• 4 – Manage greetings

• 5 – Forward calls

• 6 – Manage account preferences 

• 
  

  1 - change do not disturb and status settings
  2 - Manage voice title
  3 - Manage password
  4 - Change voicemail notification settings
  * - Return to the voicemail menu

Listening to Messages (Option 1)

• Messages play in order.

• The system announces the time received, then plays the audio.

• After each message you can:

  • 1 – Replay

  • 3 – Delete

  • 4 – Other options

    • 2 – Forward

    • 3 – Reply

    • 4 – Callback

  • 6 – Save

  • * – Return to voicemail menu

Greetings (Option 4)

• The system plays your active greeting.

• Options:

  • 1 – Listen again

  • 4 – Re-record current greeting

  • 6 – Record a new greeting

Call Forwarding (Option 5)

• 2 – Forward to another extension

• 3 – Forward to an external number

• 6 – Disable call handling rules

Notes

• You can check any extension’s voicemail (not just your own) if you know the PIN.

• This method is fully functional but slower than using Wave ViewPoint. Most staff should use Wave ViewPoint for daily voicemail checking.