Check Voicemail Messages on Computer

The Wave ViewPoint application allows you to check and manage your voicemail messages from your computer. 

Inbox Overview

• New/Unheard Messages: Appear in bold.

• Read/Heard Messages: Display in normal text.

• Messages display information such as:

  • Caller ID/Number (when available)

  • Date and time received

  • Message length

Listening to Messages

• Double-click a message to open and listen to it.

• Use the playback controls at the bottom of the screen:

  • Play ▶️: Start listening to the voicemail.

  • Stop ⏹️: Stop playback.

  • Additional controls allow you to rewind or fast-forward if needed.

• You can use the audio output selector in the bottom left to change where your messages play between your computer (Speakers) or the desktop phone (Telephone)
  

Returning a Call

• Right click a message
• Hover over New Call
• Select Caller ID, which should be filled with the number of the caller

Organizing Messages

• Drag and drop messages into the folders on the left:

  • Saved: Keeps a copy of the message for future reference.

  • Deleted: Moves the message to your Deleted folder (you can empty this folder later).

You can also right-click a message for more options such as Move to Saved or Delete.

Forwarding Messages

• Select a message, then click "Forward" in the top bar
• Select the user to receive the message, then click "Add"
• Optionally add a Note about the message
• Click Send
• The recipient will receive the forwarded message on their Wave account/phone

Shared Inbox

• Users who are included in a shared inbox will also see their shared inboxes in the left panel

Key Tips

• Always check for bolded messages to know if you have something new waiting.

• Use Saved for voicemails you want to keep and Deleted to clear your inbox.

• You don’t need to use the other sections (Contacts, Call Log, Extensions, etc.) for basic voicemail tasks—those are covered in separate articles.